EBay is currently the most popular online buying and selling platform worldwide — with the millions of items being listed everyday and with the millions of active members who religiously visit the website. It is the best place to go for both online shoppers looking for cheap and good deals and people looking to augment their income through online selling. Before you start eBaying though, you have to learn the basics to lessen, if not to avoid, problems in your eBay transactions.
Creating an eBay Account
Starting an eBay account is free. It doesn’t require you to pay any registration or membership fee. All you need to have is a valid email address where eBay can send you updates and notifications to. Once you’re ready to sign up, just go to the official site and fill-out their registration form. While filling out the form, or even before doing that, you might wanna consider reading their User Agreement for you to have an idea on how eBay works and what are your rights as a member. After filling in the form, check your email and follow the steps in confirming your eBay account. Once email is confirmed, that’s when you can start online shopping.
If you’re planning to sell, you need to upgrade your account to a seller account at no cost at all. To create a seller account, you must verify your information with eBay and provide them with an automatic payment method for selling fees. Once your seller account is setup, you can already start posting items for sale.
Account Information Issues
You, as an eBay member, is responsible for providing correct information to eBay and keeping all of your data up-to-date, most especially your shipping addresses when you’re a buyer and your financial information when you’re a seller.
Most problems that a buyer encounters with eBay is when they purchase an item and forgot to update their shipping address. Bear in mind that eBay and the seller of an item you purchased cannot be held responsible for an item that has been shipped to the address that was on your account. Before making any purchases, make sure your address is up-to-date, or before paying for the item, check the order details and change the shipping address to the address you’d like it to be shipped to since most sellers on eBay only ship items to the address in the eBay order details or Paypal transaction details for them to be covered by eBay and Paypal Seller Protection.
Sellers, on the other hand, must make sure that their financial information on eBay is updated. eBay automatically take your seller fees from the automatic payment method you have provided on file, and if you have an old information in there, tendency is, it may result to overdraft charges on your bank account.
Meanwhile, it’s also necessary to always keep your email address current. If you have changed email address and you no longer have access to the email address you have registered with eBay, always change your email address to the one you have access to. Email address is very important when you encounter login issues, and in receiving notifications from eBay.
Keeping your information updated is also very important when seeking help from eBay’s Customer Service. When you call eBay’s hotline, you would have to undergo a verification process where Customer support will ask for your personal information such as your phone number, registration address, and birthdate, and they will compare that information to what they have on file. If you’re unable to verify the information you have provided in your account, Customer Support will not be able to assist you when concern is regarding account specifics.
User ID and Password Issues
Aside from keeping your personal information up-to-date, you are also responsible for remembering your login information. However, we know that sometimes, we really tend to forget, so eBay designed a way for you to be able to retrieve your User ID and reset your password if you forgot them.
If you forgot your User ID, you can go to the eBay sign-in page and click the “Forgot User ID” link beneath the password box. eBay will then send you a User ID reminder to the email address linked to your eBay account, so make sure you have access to it. If not, you can contact their Customer Service hotline and seek help from a live person.
If it’s your password that you have forgotten, eBay won’t be able to provide you your password since that information has been stored in an encrypted server so nobody knows what your password is. You may reset it though. To do so, when you go to the sign-in page, click the “Forgot Password” link beneath the password box and follow the prompts. If you have access to the email address you have registered with them, you can answer the security questions, but if not, then you can confirm your identity another way which is the phone verification process where eBay’s automated system will call you at the phone number that you will provide, and it will give you a 4-digit pin that you can enter in the website for you to reset your password.
Seeking Customer Support
Many said that eBay is one of those companies that are very hard to reach. True. However, as the cliche goes, patience is a virtue. If you’re patient enough, you definitely can find answers to your complex concerns. eBay has online help pages to guide you in using its services. You can access that by clicking the “Customer support” link at the upper right corner of most eBay pages. On the Customer support page, you can type your topic and search for results. If you think that the information provided in the help pages don’t resolve your problem, then talk to a live person by calling them. On the Customer Support page, click the “Contact eBay” tab, select the topic that best describes your concern, and click “Call Us.” You will then be prompted with their telephone number and a temporary PIN to use for the call. It will be wise to select the topic closest to your concern so that you will be given the phone number of the department with the people who can best assist you.
Your success in eBay totally depends on you. If you will follow the simple guides outlined above, then you can lessen the possibility of you encountering problems with eBay.